Keep in mind that you can always call us at (512)-474-8680 or toll free at +1 (888)-47 -8680 or e-mail us (firstname.lastname@example.org) if you have any questions about our policies, catalog, or anything else!
In- Store – We do not offer refunds once the merchandise is purchased, but it may be exchanged or brought back for store credit within 30 days.
Online – Online sales are a little different since there’s no option to try clothing on before purchasing. We will offer refunds within thirty days of the initial purchase. Return shipping will be paid by the buyer and we will refund merchandise once the package is received. S&H fees are not refundable. We are also happy to offer store credit or exchanges.
Below is our breakdown for flat-rate shipping charges within the United States:
|Jewelry & Trinkets:||$9.00|
|Small Folk Art:||$20.00|
|Small-Medium Folk Art:||$30.00|
|Medium Folk Art:||$50.00|
|Large Folk Art:||$125.00|
For orders $500.00 and above (within the United States) we offer free shipping. You can also select “local pick-up” if you’re in or near the Austin area, and we’ll hold your order at the store for you until you’re able to come get it, with no shipping charges!
For international orders please contact us either by e-mail (email@example.com) or toll-free at 1-888-474-8680, so we can calculate shipping cost.
We ship M-F, via UPS (within the U.S.) or USPS (Hawaii & International), and process orders typically within 1-2 business days.
We size all of our items as best we can according to U.S. standard sizes, but because so many of our clothes are hand-made, the sizing can fluctuate quite a bit, and even comparable items are rarely exactly alike. This is why we have such a broad range of sizes, with lots of areas in between (such as “medium/large,” which is halfway between a medium and a large). We’ve tried to make it clear what size-range those items fit, as best we can, but we highly recommend trying the clothing on before purchasing, and perhaps trying both a size up and a size down from what you normally wear.
With online sales, obviously trying on an item before purchasing is not an option, but we do recommend that you pay close attention to the measurements (which we try to include in most of the items’ descriptions), and perhaps including a size smaller or larger than your normal size (which you can then return for store credit, an exchange, or a refund).
The owner of El Interior, Marcia Lucas, has been doing business for over thirty years, traveling personally to Mexico and Guatemala, and building relationships with the crafters and artisans whose wares she purchases. There is no middle-man or corporate entity involved, and Marcia buys directly from the individuals responsible for so many of our clothing, folk art, textiles, and other imports. So rest assured that your purchases from El Interior are directly supporting the artists who created them!