lIST OF FREQUENTLY ASKED QUESTIONS

Here are a few frequently asked questions — perhaps you will find the answer you need on this page!

If not, you can always give us a call (512-474-8680 or toll-free at 1-888-474-8680) or send us an message through our contact form.


Clothing

Since so many of our clothes include fine, hand-embroidered details, we highly recommend either turning the items inside-out in the wash, and/or putting them in a mesh garment bag so the embroidery won’t snag on any buttons, zippers, etc. We also recommend washing in cold, with like colors, and hanging them to dry rather than using a dryer.

Most of our clothing, textiles, folk art, and so on, are handmade/hand-embroidered by independent artisans and vendors throughout Mexico and Guatemala. The work that goes into each one is considerable — these are a far cry from the mass-manufactured clothing you get at major department stores. Our owner, Marcia Lucas, also advocates fair trade practices, so that the artisans and vendors she purchases from are adequately compensated for the time, care, and effort they put into their pieces.

Unfortunately, since most of our items are hand-picked by the owner, Marcia Lucas, on her periodic trips to Mexico and Guatemala, we really can’t place orders for specific items. We try to pay attention to what’s hot and sought-after, so that she can get more of those items during her travels, but we don’t have the luxury of many big department stores in being able to place orders for mass quantities. Our clothing is handmade and often one-of-a-kind.

Because so many of our clothes are handmade, the sizing can fluctuate somewhat. We measure the clothing — the width is taken from the yoke (armpit to armpit) — and size according to this chart (although there are occasionally in-between sizes that aren’t listed here):

XS (Extra-Small)
17.75″ – 19″
S (Small)
19.25″ – 20.5″
M (Medium)
20.75″ – 22″
M/L (Medium/Large)
22.25″ – 23.5″
L (Large)
23.75″ – 25″
XL (Extra-Large)
25.25″ – 26.5″
XXL (2X) (Extra-Extra-Large)
26.75″ – 28″
XXXL (3X) (XXX-Large)
28.25″ – 29.5″

Our clothes are based on Women’s USA sizes — below is a chart to show the conversion:

XS Size 2
S Size 6
M Sizes 8-10
M/L Sizes 10-12
L Sizes 12-14
XL Size 16
XXL (2X)
Size 18
XXXL (3X)
Sizes 20-22

Ordering / Refunds

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Our owner, Marcia Lucas, travels to Mexico and Guatemala a couple of times a year, and that’s when she hand-selects most of the items in our store. Because so many of them are handmade by local artisans, it’s not always easy to find the exact same thing. We try to stock up on what’s been popular, but we can’t always guarantee we’ll be able to get more of the same. You are always welcome to call (1-888-474-8680) or contact us with your request, and we’ll see what we can do!

We try our best to match the colors of the clothing in the images to the colors of the actual clothing — basically by holding the clothing up next to the computer screen and adjusting the hues accordingly! Of course, what we see on our screen may not match what you see on your screen, due to monitor settings and so on. Also, in cases where we have multiples of the same item, with only slight variations in the embroidery or designs, we won’t necessarily take pictures of each one, but we’ve tried to make note of those variations in the item’s description.

Well, that’s what this website is for! This site is set up to process credit card payments through First Data’s secure payment gateway. We also take PayPal if you prefer that. If you’re not comfortable putting your credit card information online, you can always call us at 512-474-8680 (toll-free at 1-888-474-8680) and we can take your information over the phone.

Certainly. You can always give us a call at 512-474-8680 (or toll-free at 1-888-474-8680) and we can take your payment information by phone. If you’re ordering more than one or two items, it may be best to send us a message through our contact form with the items’ code numbers so we can pull them for you, and if you include your phone number in the e-mail, we’ll be able to give you a call when the order is ready to go!

Unfortunately, we don’t typically offer in-store refunds — most of our items are handmade and one-of-a-kind, and we can’t always maintain our high level of quality if the items come back damaged or worn. We can, however, offer store credit or an exchange for a similarly-priced item. Please check out our Policies page for more information.

We can occasionally offer refunds for items purchased online — although we try to encourage exchanges or store credit whenever possible. However, please call us (512-474-8680 or toll-free at 1-888-474-8680) or contact us to work out the particulars. We try our best to ensure happy customers!

About

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She is the owner of El Interior! In 1979, Marcia Lucas started an Austin-based business working with designers, collectors, and folk art galleries and museums in order to spread her love of folk art & textiles, as well as the techniques and the culture behind them. Five years later, she opened a retail space downtown and then moved it to El Interior’s current location in the historic Clarksville neighborhood.

Marcia has been visiting and buying from many of the Mexican artisans for so long that she’s had the pleasure of watching their babies grow up and become master artisans in their own right. “I really love feeling such a strong connection with these indigenous people and feeling that I’m helping encourage and support their sustainable and traditional lifestyle and culture.”

During those early years, Lucas had several museum exhibits on Zapotec Indian rug and sarape weaving at the Museum of the Southwest in Midland, Texas, and The Board of Governors at the Federal Reserve in Washington D.C. and the Mexican Cultural Institute in San Antonio, Texas. Her article on Zapotec weaving was published in The Master Key magazine of the Southwest Museum in Los Angeles, California. She was also a major instrument in the founding of Austin Friends of Folk Art, in 1987.

Marcia has a deep passion and commitment toward supporting the cultures of Indigenous MesoAmerica — Mexico and Guatemala. Her goal is to share the knowledge of its people, introduce their customs, and promote sustainability by buying their beautiful and lovingly created artisanal products, which were made in their homes and workshops, and present them to a wider, global audience. Theirs is a culture that lives life from the heart and empowers deep connection with their families, communities, and Mother Earth. Marcia strives to provide the highest quality of goods filled with beauty, and to serve El Interior’s customers in the very best way she can.

That’s okay — it took most of us a little while to learn how to pronounce everything, too! Below is a handy little pronunciation (and definition) guide:

Term: Pronunciation: Definition:
guayabera GWAY-ah-bear-ah (or GWAY-ah-ver-ah) a men’s shirt, typically made from linen or cotton, popular in Mexico, Central America, and the Caribbean. Also known as a “Mexican Wedding Shirt.”
huipil (plural: huipiles) wee-PEEL (plural: wee-PEEL-ays) a loose-fitting tunic, generally made from two or three rectangular pieces of fabric, joined together with stitching, ribbons or fabric strips, with an opening for the head and arms.
zacualpa zah-KWAL-pah Zacualpa is a municipality in the region of Quiché (Guatemala), which is where our gorgeous hand-woven textiles come from–they’re perfect as a bedspread or for use as a tablecloth.
zapotec ZAP-oh-tek Zapotec refers to an old, pre-Columbian civilization in Central Mexico–in our case, we use the term for a line of hand-woven rugs made by the master weavers of Mexico, the Montaño family. The Montaño family is from Teotitlan del Valle and uses the old Zapotec designs that have been passed down through the generations. They are 100% wool and mostly handspun.